Professional Overview

Versatile and bilingual Virtual Assistant and Customer Support Specialist with over 3 years of experience in administrative support, technical troubleshooting, and client-facing roles in remote environments. Proven track record in streamlining operations, resolving technical issues, managing schedules, and improving customer satisfaction for international companies. Adept at multitasking, delivering prompt solutions, and utilizing digital tools for productivity and team collaboration.

Core Skills & Expertise

• Virtual Assistance (Email, Scheduling, Invoicing)

• Technical Support & Troubleshooting

• Bilingual Customer Service (English C1 / Spanish Native)

• CRM & Data Management

• Fraud Prevention & Verification

• Process Optimization

• Administrative Support

• Call Handling (Inbound/Outbound)

• Client Communication & Retention

• Educational Instruction & Material Development

Tools & Technology

• Microsoft Office Suite (Excel, Word, Outlook)

• Google Workspace (Docs, Sheets, Calendar)

• CRM Software

• Slack, Asana, Zoom

• EF SET (C1 Certified English Proficiency)

Why Choose Me?
With hands-on experience supporting customers, managing schedules, and resolving both administrative and technical issues, I bring a well-rounded, proactive approach to every task. I’m fluent in English and Spanish, comfortable in high-volume environments, and passionate about helping clients operate more efficiently and professionally. I pride myself on my organization, adaptability, and dedication to delivering excellent service.