Professional Overview

A dedicated and results-driven Medical Assistant and Scheduler with over 3 years of experience in the healthcare industry. Skilled in providing top-notch customer service, handling medical appointments, and ensuring efficient scheduling processes. Passionate about delivering quality care and managing administrative tasks with precision. Known for working effectively under pressure and exceeding goals. Strong organizational and communication skills, with a talent for training and guiding team members to achieve high performance.

Core Skills and Expertise

• Medical Scheduling: Expertise in scheduling gastroenterology procedures, including colonoscopies and endoscopies, and managing patient follow-ups.

• Customer Service: Exceptional ability to provide high-quality service, resolve customer complaints, and ensure patient satisfaction.

• Problem-Solving: Creative and resourceful in finding solutions to complex issues and enhancing team workflows.

• Training & Staff Development: Skilled in onboarding new team members, providing training, and ensuring adherence to service standards.

• Data Entry & CRM Management: Experienced in updating patient demographics, managing databases, and maintaining accurate records.

• Bilingual: Fluent in both English and Spanish, enabling effective communication with diverse patients and clients.

• Medical Terminology: Strong knowledge of medical terms and procedures, ensuring accurate scheduling and communication.

Tools & Technologies

• Microsoft Office Suite: Word, Excel, PowerPoint, and Teams.

• Google Workspace: Docs, Sheets, and Gmail for efficient communication and data management.

• Gastro: Specialized software used for scheduling and managing gastroenterology appointments.

• CRM Systems: Experience with managing patient data and follow-ups through CRM platforms.

Why Choose Me?

I am a motivated and detail-oriented professional who takes pride in delivering exceptional service to both patients and team members. My ability to handle multiple tasks efficiently, coupled with a strong foundation in medical scheduling and customer support, makes me an asset to any team. I consistently exceed performance goals and have a proven track record of improving team productivity through morale-boosting incentives. With my experience in both healthcare and customer service, I am confident in my ability to contribute positively to your organization.