Professional Overview

Resourceful and experienced professional with over twelve years of experience across customer service, accounting, sales, and training roles—both in the U.S. and internationally. I bring a strong foundation in client communication, team leadership, and sales enablement, along with a proven ability to manage high-value transactions and resolve complex customer issues. Formerly a sales trainer and supervisor, I take pride in helping teams reach their goals and am now focused on returning to the BPO industry in a customer-facing or sales capacity. I am responsible, self-driven, and eager to contribute to a high-performance environment.

Core Skills & Expertise

Customer Service & Call Handling
Sales Strategy & Objection Handling
Team Supervision & Training Facilitation
Client Needs Assessment
Accounts Payable & Receivable
Shipping Coordination & Inventory Oversight
Conflict Resolution & Active Listening
Leadership & Staff Development
Adaptability Across Industries
Bilingual Communication (English & Spanish)

Tools & Technology

CRM Systems & Call Center Software
Microsoft Office Suite (Excel, Word, Outlook)
Accounting Tools & ERP Platforms
Shipping & Order Management Systems
Sales Dashboards & Reporting Tools

Why Choose Me?

With a rich background spanning customer care, accounting, and sales training, I offer a unique blend of hands-on service and leadership experience. I’m passionate about supporting clients, improving processes, and driving team success. Whether guiding a customer to the right solution or mentoring new hires to hit sales targets, I lead with patience, professionalism, and drive. I’m now seeking a long-term opportunity where I can re-establish myself in the BPO sector, apply my full skill set, and continue growing in a collaborative, forward-thinking environment.