Professional Overview

Experienced and empathetic bilingual customer service professional with over seven years of success in diverse client-facing roles, including technical support, sales, collections, retention, and care. Known for working effectively with a wide range of customer profiles, including older adults, I bring strong communication skills, organizational discipline, and a growth-oriented mindset. With a background that spans high-volume contact centers and specialized support, I am eager to transition into recruitment or training roles where I can leverage my experience to support team development and performance.

Core Skills & Expertise

Customer Service & Client Support
Technical Support & Product Guidance
Retention & Collections Strategies
Complaint Resolution & Escalation Handling
Data Entry & Documentation Accuracy
Empathetic Communication & Active Listening
Multitasking & Schedule Management
Recruitment & Training Interest
Bilingual Communication (English & Spanish)
CRM Usage & Process Adherence

Tools & Technology

Google Sheets & Microsoft Excel
CRM Systems & Call Center Platforms
Spreadsheets for Interaction Tracking
Microsoft Office Suite
VoIP & Chat Communication Tools
Internal Documentation Systems

Why Choose Me?

I bring a strong record of performance in customer care, along with the motivation to continue growing professionally within areas like training or recruitment. My ability to remain calm, organized, and empathetic under pressure allows me to deliver excellent service and support colleagues alike. I follow procedures closely, ensure information accuracy, and document every detail to maintain accountability. As a single parent, I also value structure, consistency, and resilience—qualities that shape both my work ethic and leadership potential. I am ready to take on greater responsibility and contribute meaningfully to any mission-driven team.