Professional Overview

I am a proactive and detail-oriented Operations and Executive Support professional with a diverse background spanning supply chain, real estate tech, and service operations. With a foundation in Theology and extensive experience in leadership, I bring a holistic approach to business—combining strategic thinking with the meticulous execution required to streamline workflows and drive growth.

Core Skills & Expertise

• Operations & Process Management: Building SOPs, optimizing internal workflows, and scaling departmental systems.

• Executive & Administrative Support: High-level calendar management, travel coordination, and bilingual communication.

• Supply Chain & Logistics: Global sourcing, vendor performance tracking, and procurement lifecycle management.

• Performance Marketing: Managing client ad strategies, conversion tracking (CPL/ROI), and data-driven scaling.

• Quality Assurance & Retention: Auditing service performance, coaching teams, and resolving complex client escalations.

Tools & Technology

• CRM & Scheduling: HubSpot, Salesforce, Jobber, ZenMaid, Housecall Pro, Podio.

• Project Management: Asana, Trello.

• Productivity & Design: Google Workspace (Docs, Sheets, Calendar), Canva.

• Operations: Invoicing systems, dispatch/route optimization, and data tracking reports.

Professional Experience

• Global Sourcing Specialist | Supreme Source & Supply Co. Managed end-to-end procurement, vendor coordination, and logistics while maintaining data integrity across all internal systems.

• Executive Assistant / Community Manager | Fresh Starts Home Services Led daily operations, dispatched cleaning teams using route optimization, and managed bilingual communications between field staff and clients.

• Operations Manager / VA to CEO | Optima Experts Owned client strategy and ad performance for U.S. real estate brokerages, documented agency-wide SOPs, and led high-level Zoom strategy calls.

• Quality & Sales Lead | Logicall.io Progressed through roles in Customer Service and Sales to become a Quality Analyst, auditing performance and coaching agents to exceed KPIs.

• Job Advisor | TruckerReport.com Facilitated job placements by matching driver qualifications with logistics company needs and managed long-term candidate relationships via CRM.

Why Choose Me? I don’t just manage tasks; I improve the systems they live in. My blend of leadership, adaptability, and bilingual fluency (English/Spanish) allows me to bridge communication gaps between field teams, vendors, and executives. I am known for maintaining composure in fast-paced environments and delivering results that directly impact operational stability and bottom-line growth.