Professional Overview

A results-driven Property Manager and Operations Supervisor with over 9 years of experience in the BPO and Property Management industries. Proven track record in streamlining daily operations, managing high-performing teams, and maintaining seamless communication between landlords, tenants, and maintenance departments. Expert in risk and fraud analysis with a passion for driving process improvements and delivering excellence in fast-paced, remote, and office environments.

Core Skills & Expertise

• Property Operations: Lease & Renewal Management, Tenant Screening, Eviction Processes, and HOA Violation Follow-up.

• Leadership: Team Management, Quality Control, Performance Evaluation, and Training/Onboarding.

• Administrative Excellence: Work Order Coordination, Landlord Statement Management, and Property Marketing Descriptions.

• Technical & Analytical: Risk-Fraud Specialist Analysis, Reporting, and Process Optimization.

• Communication: Fluent in English and Spanish; expert in conflict resolution and stakeholder relations.

Professional Background

• Upper Edge Property Management | Property Manager (2025 – Present): Leads landlord onboarding, manages work orders, and oversees the entire lifecycle of lease agreements and security deposit returns.

• GoldenWest Management | Remote Property Manager Assistant (2023 – 2025): Acted as the primary bridge between tenants and landlords, handled marketing for rental properties, and managed the eviction and notice processes.

• Webhelp | Operations Supervisor (2021 – 2023): Managed daily operations for voice and chat channels, focusing on quality control and team performance metrics.

• Opticall BPO | Operations Supervisor & Telemedicine Agent (2018 – 2021): Supervised daily operations and served as a certified refractionist.

Why Choose Me?

I bring a unique perspective to property management by blending over nine years of high-level operational leadership from the BPO industry with 'on-the-ground' real estate experience. My background as a Risk-Fraud Specialist and Operations Supervisor has equipped me with a sharp eye for detail and a data-driven approach to problem-solving, which I apply to every portfolio I manage—from streamlining landlord onboarding to navigating complex eviction processes. Being fully bilingual in English and Spanish, I excel at bridging communication gaps and maintaining positive relationships with a diverse range of tenants and stakeholders. I don't just manage tasks; I actively look for ways to optimize workflows and reduce overhead, ensuring that every property under my care is handled with the highest level of accountability and professional excellence.