Professional Overview

Motivated and reliable bilingual professional with over five years of combined experience in customer service, risk prevention, and account support. I bring a calm, organized, and transparent approach to customer interactions, with strong skills in managing sensitive information, handling complaints, and maintaining clear communication. I’ve developed a solid foundation in CRM platforms, including Salesforce, and am driven by continuous improvement, professional growth, and long-term career advancement. My goal is to contribute meaningfully to a team while building toward a leadership position in the near future.

Core Skills & Expertise

Customer Service & Complaint Resolution
Account Management & Billing Support
Risk Prevention & Document Handling
Call Handling (Inbound/Outbound)
Organizational Planning & Task Prioritization
Visual Tracking & Note-Taking Strategies
Transparent Communication & Customer Rapport
Bilingual Communication (English & Spanish)
Problem-Solving & Escalation Procedures
Team Contribution & Self-Leadership

Tools & Technology

CRM Systems (including Salesforce)
Slack & Zoom for team collaboration
Microsoft Office Suite (Word, Excel, Outlook)
Task Tracking & Note-Taking Tools
VoIP Phone Systems & Communication Platforms

Why Choose Me?

I bring a balance of experience, discipline, and enthusiasm to every role I take on. My ability to stay organized, remain calm under pressure, and communicate clearly allows me to resolve customer concerns effectively and build lasting trust. I am passionate about growth, committed to delivering quality service, and eager to develop into a management role. With a background that blends customer care and operational support, I am confident in my ability to add value to any team focused on professionalism, accountability, and progress.