Professional Overview

A motivated and adaptable professional with a background in customer service, tech support, retention, and sales. Based in Managua, Nicaragua, I bring strong problem-solving skills, task prioritization, and a customer-first mindset developed through hands-on experience in resolving complex issues and maintaining client satisfaction. Skilled in handling diverse customer interactions, following protocols, and delivering solutions that build trust, I am seeking remote opportunities where I can continue learning and contribute to organizational success. Open to roles in customer service, sales, and recruitment, I aspire to grow into a supervisory or recruiter position while building long-term stability.

Core Skills and Expertise

Customer Service & Retention: Experienced in resolving escalated issues, managing cancellations, and strengthening customer relationships.

Sales & Upselling: Skilled in identifying customer needs and offering solutions that maximize satisfaction and business outcomes.

Tech Support: Able to troubleshoot issues and provide clear guidance to customers.

Task Prioritization & Organization: Strong ability to identify important items and approach tasks step-by-step for efficiency.

Interpersonal Skills: Skilled in evaluating candidates, asking detailed questions, and providing constructive feedback.

Problem-Solving: Proven ability to resolve difficult situations, such as turning an unhappy customer into a satisfied one through negotiation and resolution.

Tools & Technologies

Customer Service Systems: Experience with call handling, order management, and retention platforms

Office Software: Microsoft Office Suite, Google Workspace

CRM & Tracking Tools: Familiarity with customer databases and ticketing systems

Communication Tools: Phone, chat, and email platforms for client support and team coordination

Why Choose Me?

With a strong foundation in customer service, sales, and retention, I bring adaptability, professionalism, and problem-solving skills to every role. My ability to handle diverse client situations with empathy and efficiency makes me a reliable team member who can contribute to customer satisfaction and business success. I am eager to continue learning, grow into leadership or recruitment roles, and achieve long-term stability while delivering value to my employer.