Professional Overview

Versatile and detail-oriented professional with a diverse background in customer service, quality assurance, logistics, security, solar energy, and team supervision. With a strong foundation in communication, multitasking, and issue resolution, Jose Carlos brings a proactive and empathetic approach to customer support and operational challenges. Known for problem-solving, cross-functional collaboration, and documentation accuracy, he is now seeking a remote opportunity in a team-focused environment where ideas are valued and growth is encouraged.

Core Skills and Expertise

• Customer Service & Complaint Resolution

• Multitasking & Crisis Management

• Quality Assurance & Policy Compliance

• Billing & Account Support

• Logistics Coordination & Documentation

• Team Supervision & Peer Development

Tools and Technologies

• CRM & Call Center Platforms

• Remote Monitoring & Security Tools

• Microsoft Office Suite

• Billing Systems & Digital Recordkeeping

Why Choose Me?

With experience across industries and a passion for service, I bring agility, integrity, and a structured approach to every task. Whether managing multiple stakeholders, resolving billing disputes, or guiding team members, I prioritize clarity, empathy, and efficiency. I value collaboration, innovation, and transparency — and I’m ready to contribute to a company that shares those values while I pursue long-term goals like completing programming studies and relocating to Sicily.