Professional Overview

A results-driven Customer Support Specialist with over 2 years of experience in customer service across diverse sectors, including food service, transportation, Trust & Safety, and telecommunications. Known for thriving in high-pressure environments, multitasking with efficiency, and consistently delivering over 90% customer satisfaction. Fluent in both English and Spanish, I excel at providing seamless customer experiences through phone, chat, and email support. My commitment to delivering results and fostering team collaboration has led to maintaining a 110% productivity rate while resolving complex inquiries.

Core Skills and Expertise

• Customer Support: Expertise in handling inquiries and providing empathetic solutions across multiple channels (phone, chat, email).

• Multitasking: Capable of managing multiple tasks simultaneously while maintaining high standards of customer satisfaction.

• Problem Solving: Ability to identify issues and provide timely, accurate solutions to enhance the customer experience.

• Team Coordination: Led and coordinated teams of up to 15 members, providing assistance and ensuring seamless workflow.

• Communication: Excellent verbal and written communication skills, facilitating clear and efficient interactions with customers and team members.

• High-Pressure Environments: Skilled in performing under pressure, maintaining performance metrics without compromising quality.

Tools and Technologies

• Salesforce: Used for managing customer relationships and tracking interactions to enhance support quality.

• Zendesk: Experience in using this ticketing system to handle and resolve customer inquiries efficiently.

• Google Suite: Utilized for document management, email communication, and collaboration.

• Flex: Familiar with using Flex for call management and tracking productivity.

Why Choose Me?

With a strong track record in customer support and team leadership, I bring the perfect balance of technical know-how and excellent interpersonal skills. I excel in providing high-quality service, maintaining productivity, and solving problems quickly and effectively. My bilingual proficiency, adaptability, and focus on customer satisfaction allow me to connect with diverse clients and deliver consistent results. If you're looking for a dependable, high-performing customer support specialist with a proven record, I am the ideal candidate for your team.