Certified
Jordy
M
Assistant | Technical Support
Assistant
Customer Service
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
I am a bilingual virtual assistant with hands-on experience in customer service, technical support, bilingual interpretation, and the insurance industry. My ability to adapt quickly, manage multiple tasks, and provide accurate support across diverse platforms has made me a reliable and resourceful team member in every organization I've joined. Whether working in government, BPO, or private sectors, I excel at delivering quality service with a focus on precision, time management, and empathy.
Core Skills & Expertise
Bilingual Interpretation (English-Spanish)
Insurance Support & Claims Management
Technical Support & Troubleshooting
Virtual Assistance & Administrative Support
Sales Support: Upselling, Cross-selling, Quote Creation
Payment Processing & Data Entry
Document Management & Compliance
Customer Service & Issue Resolution
Time Management & Organization
Adaptability & Fast Learning
Tools & Technology
Insurance Platforms: EZLynx, QQCatalyst, Accord Forms, DocuSign
Accounting & Data Tools: QuickBooks, MS Excel, OneLink
Document Management: OneDrive, SharePoint
Communication Channels: Phone, Chat, Email
Bilingual Interpretation Tools
Why Choose Me?
I bring a well-rounded support background that combines customer care, technical expertise, and insurance operations—offering a versatile and efficient approach to any virtual assistant or client-facing role. My ability to learn fast, work independently, and maintain clear bilingual communication makes me an asset to any team seeking reliability and performance. I’m ready to contribute with precision, professionalism, and a service-first mindset.