Professional Overview

I am a bilingual virtual assistant with hands-on experience in customer service, technical support, bilingual interpretation, and the insurance industry. My ability to adapt quickly, manage multiple tasks, and provide accurate support across diverse platforms has made me a reliable and resourceful team member in every organization I've joined. Whether working in government, BPO, or private sectors, I excel at delivering quality service with a focus on precision, time management, and empathy.

Core Skills & Expertise

• Bilingual Interpretation (English-Spanish)

• Insurance Support & Claims Management

• Technical Support & Troubleshooting

• Virtual Assistance & Administrative Support

• Sales Support: Upselling, Cross-selling, Quote Creation

• Payment Processing & Data Entry

• Document Management & Compliance

• Customer Service & Issue Resolution

• Time Management & Organization

• Adaptability & Fast Learning

Tools & Technology

• Insurance Platforms: EZLynx, QQCatalyst, Accord Forms, DocuSign

• Accounting & Data Tools: QuickBooks, MS Excel, OneLink

• Document Management: OneDrive, SharePoint

• Communication Channels: Phone, Chat, Email

• Bilingual Interpretation Tools

Why Choose Me?

I bring a well-rounded support background that combines customer care, technical expertise, and insurance operations—offering a versatile and efficient approach to any virtual assistant or client-facing role. My ability to learn fast, work independently, and maintain clear bilingual communication makes me an asset to any team seeking reliability and performance. I’m ready to contribute with precision, professionalism, and a service-first mindset.