Professional Overview

Results-driven sales and customer service professional with extensive experience in the BPO industry. Javier has built a strong foundation in client relations, inbound and outbound sales, and high-volume support environments. Known for his ability to quickly establish rapport, handle objections effectively, and close deals, he consistently meets and exceeds performance metrics. His background across multiple campaigns has equipped him with the versatility and resilience to adapt to changing priorities and client expectations.

Core Skills & Expertise

BPO Customer Service
Inbound & Outbound Sales
Lead Generation & Qualification
Upselling & Cross-Selling
Call Handling & Objection Management
Performance & KPI Achievement
Customer Retention Strategies
Problem Resolution
Multitasking & Workflow Prioritization
Team Collaboration

Tools & Technologies

CRM Systems (Salesforce, HubSpot, Zoho)
Call Center Software (Five9, RingCentral, Zendesk)
Microsoft Office & Google Workspace
Ticketing & Live Chat Platforms
Email and Phone Support Tools
Sales Enablement Platforms

Why Choose Me?

Javier brings a strong mix of persistence, empathy, and professionalism to every customer interaction. His experience in the fast-paced BPO environment has taught him to thrive under pressure while delivering excellent service and driving sales. He’s eager to continue growing within a company that values results, teamwork, and long-term commitment. With a passion for continuous learning and professional development, Javier is ready to take on new challenges and contribute meaningfully to your team.