Professional Overview

Dynamic and results-driven Customer Success Manager with a strong background in B2B relationship management, client retention, and consultative sales. Proven ability to align customer needs with tailored solutions that drive engagement, satisfaction, and business growth. Adept at leading onboarding processes, conducting strategic business reviews, and collaborating cross-functionally to deliver seamless client experiences. Committed to continuous improvement and passionate about helping businesses succeed through proactive support and insight-driven recommendations.

Core Skills & Expertise

• Customer Success & Retention

• Client Relationship Management

• Account Growth & Expansion Strategies

• Consultative Selling & Strategic Communication

• CRM Platforms: Salesforce, HubSpot, Service Now

• Onboarding & Product Training

• Data Analysis & Usage Trend Reporting

• Cross-Functional Team Collaboration

• Conflict Resolution & Problem Solving

• B2B Communication & Presentation

Why Choose Me?

I bring a unique blend of experience in customer success, education, and sales, enabling me to understand client needs from multiple perspectives. I excel at building trust-based relationships, solving complex problems, and identifying opportunities that align with business goals. With a strong track record in retention, onboarding, and strategic growth, I focus on long-term value, ensuring clients not only stay, but succeed. My approach is insight-driven, collaborative, and always centered on delivering measurable results.