Professional Overview

With extensive experience across diverse operational and client-facing roles, I excel in time management, organization, and adaptability. My expertise spans client support, leadership, and calendar management, enabling me to contribute effectively to high-performing teams. Proactive and detail-oriented, I am driven by a passion for optimizing processes and enhancing client experiences in fast-paced environments. I have a proven track record of delivering results while fostering strong team collaboration and achieving organizational goals.

Core Skills and Expertise

• Advanced English (C2): Proficient in both written and verbal communication, ensuring seamless interaction with international clients.

• Client Success: Skilled in managing client expectations, ensuring satisfaction, and building long-term relationships.

• Team Leadership & Talent Development: Experienced in leading, mentoring, and developing teams to exceed performance metrics.

• Calendar Management: Expertise in managing executive schedules, appointments, and travel arrangements efficiently.

• Data Analysis & Advanced Excel: Proficient in data management and analysis to drive decision-making and process optimization.

• CRM Systems: Experience using Salesforce, Hybris, and MyCase to manage client relationships and track performance.

Tools & Technologies

• CRM Software: Salesforce, Hybris, MyCase

• Project Management: Asana, Trello, Google Workspace

• Marketing Tools: Meta Business Suite, Google Ads

• Data Tools: Advanced Excel

• Reservation Platforms: VRBO, Booking, Airbnb

Work Availability

• Available to start immediately or with a 30-day notice

• Comfortable working U.S. hours in a remote setting

Why Choose Me?

With a diverse skill set in client support, leadership, and operations, I bring a strategic mindset and the ability to optimize processes, enhance team performance, and ensure client satisfaction. I thrive in high-pressure environments and am committed to driving efficiency while delivering outstanding results. Whether managing teams or leading projects, I am dedicated to contributing to the success of the organization while continuously developing my own skills and expertise.