Professional Summary

Experienced and bilingual Call Center & Clinical Appointment Setter with hands-on experience in healthcare lead validation, patient scheduling, and high-volume inbound and outbound call handling. Proven ability to process 200+ clinical leads daily, apply eligibility criteria, document accurately within electronic health record systems, and escalate cases appropriately.

Proficient in Microsoft Excel (Advanced), Power BI, SQL, and Google Workspace, with strong skills in reporting, documentation, active listening, and multitasking. Tech-savvy professional with experience in data tracking, inventory and pricing reporting, and presentation development. Bilingual in Spanish and English, thriving in fast-paced environments that require organization, efficiency, and attention to detail.

Core Skills and Expertise

Inbound & Outbound Call Handling
Clinical Appointment Setting & Lead Validation
Customer Service & Patient Support
Call Escalation & Case Management
Documentation, Reporting & Data Entry
Inventory, Pricing & Supply Tracking Reports
Microsoft Excel (Advanced), Power BI & SQL
Presentation Development (PowerPoint, Canva – Intermediate)
Typing Speed: 40–50 WPM
Time Management & Multitasking
Strong Communication & Active Listening
Bilingual: Spanish & English

Tools & Technologies

Data & Reporting: Microsoft Excel (Advanced), Power BI, Basic SQL, Power Query
Productivity & Communication: Microsoft Office, Google Workspace
Call Center & Clinical Systems: Electronic Health Records (GGastro), VoIP Systems
Design & Presentation: PowerPoint, Canva (Intermediate)

Why Choose Me?

With experience in clinical appointment setting and high-volume call handling, I bring a structured and solution-oriented approach to customer and patient interactions. My bilingual communication skills, advanced Excel and reporting abilities, and experience managing daily lead validation workflows make me a reliable asset in both healthcare and call center environments. I combine strong documentation accuracy with analytical thinking to support operational efficiency and service excellence.