Professional Overview

Bilingual professional with over 5 years of experience in customer service, collections, finance, and training within BPO and financial service environments. Proven track record of improving team performance, optimizing client satisfaction, and delivering structured training programs aligned with business goals. Strong interpersonal and communication skills combined with a problem-solving mindset and a passion for customer success. Experienced working with international clients across diverse industries, always aiming to exceed performance benchmarks while contributing to organizational growth.

Core Skills & Expertise

• Customer Retention & Service Excellence

• Bilingual Collections & Negotiation

• Training Design & Delivery

• Client Relationship Management

• Financial Inquiry Resolution

• Team Development & Coaching

• Performance Tracking & KPI Improvement

• Onboarding & Process Implementation

• Conflict Resolution

• Remote Team Collaboration

Tools & Technology

• Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)

• CRM Systems (Basic familiarity)

• Email & Voice Communication Platforms

• Internal QA and Ticketing Systems

• Google Workspace

• Call and Dialer Tools (Sitel, Teleperformance systems)

Why Choose Me?

I bring a versatile background with hands-on experience in both frontline customer interaction and back-office operations. My ability to train, coach, and uplift team performance stems from real experience in fast-paced environments where adaptability and excellence are critical. I’m proactive, committed to continuous learning, and bring a growth-oriented mindset to every task. Whether working independently or leading a team, I uphold professionalism and integrity, striving to provide lasting value to both clients and colleagues.