Professional Overview

With over 4 years of experience in bilingual customer service, technical support, and appointment setting, I bring a strong track record of helping clients across various industries, including immigration law, telecommunications, solar energy, and e-commerce. I specialize in navigating high-volume customer environments with empathy, precision, and professionalism. In addition to my customer support career, I also have entrepreneurial experience managing a culinary business, demonstrating versatility, leadership, and creativity.

Core Skills and Expertise

• Bilingual Customer Service (English & Spanish)

• Technical Support & Troubleshooting

• Appointment Scheduling

• Customer Retention & Escalation Management

• Legal Intake & Call Routing

• Remote Team Collaboration

• Hospitality & Event Coordination

Tools & Technologies

Google Workspace
Microsoft Office
CRM Systems
Telecom & Order Management Platforms

Why Choose Me?

I combine a service-first mindset with a solutions-oriented approach. Whether guiding legal clients to the right department, assisting telecom users with technical issues, or supporting drivers and customers through complex order processes, I remain calm under pressure and focused on results. My unique blend of technical support skills and creative business ownership allows me to adapt quickly, solve problems efficiently, and connect meaningfully with clients. I’m seeking a long-term opportunity where I can continue to grow and contribute to a high-performing remote team.