Professional Overview

I am a dedicated, highly versatile customer service and operations professional with a multi-decade track record spanning residential property management, stakeholder relations, and high-impact outbound sales. By combining logistical precision with exceptional communication skills, I excel at managing diverse property portfolios, resolving complex tenant escalations under pressure, and driving client acquisition through targeted sales campaigns. A reliable professional with strong situational adaptability, I balance proactive problem-solving with rigorous data management to protect property values, maximize efficiency, and deliver top-tier client experiences.

Core Skills & Expertise

• Residential Operations & Asset Management: Managing day-to-day operations across a diverse portfolio of single-family homes, townhomes, and condominiums to ensure optimal upkeep and seamless property performance.

• Conflict Resolution & Stakeholder Relations: Serving as the central point of contact for tenants and property owners, swiftly addressing inquires, high-stress maintenance escalations, and complaints with empathy and diplomacy.

• Vendor Coordination & Project Tracking: Sourcing, scheduling, and collaborating with external vendors and maintenance contractors, supervising work orders from initial dispatch to successful completion.

• Outbound Communication & Business Development: Executing strategic outbound calling initiatives and promotional campaigns to educate potential clients, generate leads, and close new business accounts.

• Data Integrity & Digital Record-Keeping: Maintaining meticulous, compliance-ready records of legal correspondence, work orders, and tenant communications within specialized corporate databases.

Tools & Technology

• Property Management Ecosystems: Buildium, MantePro.

• Sales & Communication Platforms: CRM Systems, Telephony/Outbound Dialing Software, Email Campaign Applications.

• Productivity & Administration: Digital Record-Keeping, Work Order Management Tools, Microsoft Office Suite, Google Workspace.

• Languages: Native Spanish, Proficient Professional English.

Professional Experience

Property Maintenance & Operations Coordinator | DeLa Torre Property Management

January 1995 – August 2023

• Served as the primary liaison between property owners, residents, and internal corporate teams to deliver seamless customer support and operational oversight.

• Orchestrated daily logistics and administrative workflows across a widespread real estate portfolio, including single-family residences, townhomes, and condominiums.

• Fielded time-sensitive inquiries, resolved urgent tenant escalations, and negotiated contract solutions with external maintenance vendors.

• Maintained meticulous digital logs of work orders and tenant history within Buildium and MantePro to guarantee cross-functional workflow alignment.

Telemarketing Representative & Sales Associate | Frontier Dental

• Spearheaded outbound cold-calling initiatives targeting prospective clients to drive business-to-business (B2B) dental supply sales and promotions.

• Educated prospects on active inventory discounts and company value propositions, successfully expanding the client base and closing new accounts.

• Designed and executed targeted email marketing campaigns to nurture cold leads, re-engage dormant accounts, and support monthly revenue goals.

Why Choose Me?

I bring an unparalleled foundation of loyalty, experience, and administrative precision to front-line customer support and portfolio operations. With nearly three decades of dedicated professional history, I have mastered the unique balance between the human side of client care and the strict logistical requirements of asset management. Whether resolving a critical property issue for a tenant or driving revenue growth through structured outbound campaigns, my proficiency in industry-standard platforms like Buildium and my commitment to operational excellence allow me to immediately foster trust, protect organizational systems, and elevate your customer lifecycle.