Certified

Gustavo

A

Operations | Customer Service | Marketing
Sales
Customer Service
Assistant

DISC Profile:

SC – stability, support, accuracy

Costa Rica

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview

I am an execution-driven communications and marketing professional specializing in campaign operations, workflow coordination, and project support. With a proven track record of managing moving parts across marketing and public relations functions, I bridge the gap between strategy and execution. I excel at establishing structured processes, managing timelines, and aligning cross-functional teams to ensure projects are delivered efficiently and on brand.

Core Skills & Expertise

  • Campaign & Project Execution: Coordinating the end-to-end logistics of marketing campaigns, tracking deliverables, and ensuring on-time launch.

  • Process & Workflow Management: Organizing marketing assets, streamlining content pipelines, and maintaining structured documentation.

  • Cross-Functional Coordination: Serving as a reliable point of contact between creative, PR, and regional teams to ensure alignment.

  • Communications & Stakeholder Logistics: Managing outreach schedules, maintaining partner relationships, and executing internal/external communication plans.

  • Market Research & Data Gathering: Collecting and organizing audience insights to support data-driven marketing decisions.

Tools & Technology

  • Productivity & Project Tracking: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office (Excel, PowerPoint, Word) used for data tracking, reporting, and asset management.

  • Channel Management: Instagram, Facebook, LinkedIn, TikTok (publishing, scheduling, and performance monitoring).

  • Content & Visual Operations: Basic photography and digital editing tools for agile content delivery.

Professional Experience

Marketing Intern | Flor de Caña

  • Managed the operational logistics for regional marketing campaigns, ensuring all assets and materials were delivered on schedule.

  • Coordinated cross-functionally with internal teams to maintain strict brand guidelines across diverse marketing channels.

  • Overhauled the organization and maintenance of marketing asset libraries, significantly improving team retrieval efficiency.

Public Relations & Communications Intern | LATAM Factory

  • Executed public relations workflows, tracking communication schedules and outreach pipelines to maximize brand visibility.

  • Coordinated partner relationships, acting as the primary operational liaison to support collaborative campaigns.

  • Monitored and reported on engagement metrics to assess the effectiveness of ongoing communication strategies.

Volunteer | ULEAD Conference (Spain)

  • Supported event operations and logistics in a high-volume, international environment.

  • Managed schedule tracking, crowd flow, and on-site problem-solving to ensure the seamless execution of a large-scale leadership conference.

Why Choose Me?

I don’t just plan; I execute. My strength lies in my ability to take complex marketing goals and break them down into actionable, organized steps. I bring order to fast-paced environments, ensure deadlines are met without sacrificing quality, and provide the dependable operational backbone that modern marketing teams need to scale.