
Certified
Gustavo
A
Operations | Customer Service | Marketing
Sales
Customer Service
Assistant
DISC Profile:
SC – stability, support, accuracy
Costa Rica
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
I am an execution-driven communications and marketing professional specializing in campaign operations, workflow coordination, and project support. With a proven track record of managing moving parts across marketing and public relations functions, I bridge the gap between strategy and execution. I excel at establishing structured processes, managing timelines, and aligning cross-functional teams to ensure projects are delivered efficiently and on brand.
Core Skills & Expertise
Campaign & Project Execution: Coordinating the end-to-end logistics of marketing campaigns, tracking deliverables, and ensuring on-time launch.
Process & Workflow Management: Organizing marketing assets, streamlining content pipelines, and maintaining structured documentation.
Cross-Functional Coordination: Serving as a reliable point of contact between creative, PR, and regional teams to ensure alignment.
Communications & Stakeholder Logistics: Managing outreach schedules, maintaining partner relationships, and executing internal/external communication plans.
Market Research & Data Gathering: Collecting and organizing audience insights to support data-driven marketing decisions.
Tools & Technology
Productivity & Project Tracking: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office (Excel, PowerPoint, Word) used for data tracking, reporting, and asset management.
Channel Management: Instagram, Facebook, LinkedIn, TikTok (publishing, scheduling, and performance monitoring).
Content & Visual Operations: Basic photography and digital editing tools for agile content delivery.
Professional Experience
Marketing Intern | Flor de Caña
Managed the operational logistics for regional marketing campaigns, ensuring all assets and materials were delivered on schedule.
Coordinated cross-functionally with internal teams to maintain strict brand guidelines across diverse marketing channels.
Overhauled the organization and maintenance of marketing asset libraries, significantly improving team retrieval efficiency.
Public Relations & Communications Intern | LATAM Factory
Executed public relations workflows, tracking communication schedules and outreach pipelines to maximize brand visibility.
Coordinated partner relationships, acting as the primary operational liaison to support collaborative campaigns.
Monitored and reported on engagement metrics to assess the effectiveness of ongoing communication strategies.
Volunteer | ULEAD Conference (Spain)
Supported event operations and logistics in a high-volume, international environment.
Managed schedule tracking, crowd flow, and on-site problem-solving to ensure the seamless execution of a large-scale leadership conference.
Why Choose Me?
I don’t just plan; I execute. My strength lies in my ability to take complex marketing goals and break them down into actionable, organized steps. I bring order to fast-paced environments, ensure deadlines are met without sacrificing quality, and provide the dependable operational backbone that modern marketing teams need to scale.