Professional Overview I am a highly analytical and detail-oriented professional with extensive expertise in fraud prevention, customer intake, and high-volume case management. With a strong foundation in regulatory compliance—including KYC, OFAC reviews, and document validation—I specialize in mitigating risk while ensuring a seamless client experience. Bilingual in English and Spanish, I excel at bridging communication gaps and delivering accuracy in fast-paced, high-stakes environments.

Core Skills & Expertise

• Fraud Prevention & Risk Mitigation: Identifying potential fraud, conducting deep-dive research into new modus operandi, and verifying account authenticity.

• Compliance & Due Diligence: Proficient in KYC (Know Your Customer) protocols, OFAC reviews, and legal document validation.

• Intake & Case Management: Managing high-volume application processes (SSI/SSDI), personal injury leads, and immigration case verification.

• Quality Assurance: Auditing case files for accuracy, performing quality control on legal declarations, and ensuring firm-wide compliance.

Tools & Technology

• Risk & Investigation: EKATA, Lexis Nexis, Prado, Stripe (Dispute/Payment analysis).

• CRM & Case Management: Salesforce, HubSpot, and specialized legal case management systems.

• Communication: High-volume phone systems (IB/OB), Live Chat, and professional email correspondence.

Professional Experience

• Case Verificator | Alonso & Alonso Attorneys at Law Ensures legal compliance for immigration cases by auditing client declarations and supporting documents for accuracy and completeness before final submission.

• Intake Specialist | Well Rush Managed high-volume daily communications (80+ interactions), qualifying personal injury leads and requesting critical medical and insurance documentation for attorney review.

• Intake Specialist | Law Offices of Dr. Bill LaTour Facilitated the initial application process for Social Security benefits (SSI/SSDI), managing over 150 weekly calls and ensuring all pending document requests were fulfilled via CRM.

• Customer Success Lab Specialist | Remitly Conducted pilot programs to analyze card issues with Stripe and performed external research to identify and mitigate new fraud trends and payment disputes.

• Customer Protection Associate | Remitly Prevented potential fraud by conducting KYC and OFAC reviews, verifying account authenticity through outbound calls and email verification.

• Customer Service Representative | Sitel (Equifax) Provided bilingual support for credit report platforms and managed order request data integrity within Salesforce.

Why Choose Me? I bring a "security-first" mindset that doesn't compromise on the client experience. My ability to handle complex data verification while maintaining high-speed productivity—averaging dozens of successful case resolutions or client interactions daily—makes me a versatile asset. Whether I am protecting a platform from fraud or ensuring a legal file is audit-ready, I am dedicated to precision, integrity, and operational excellence.