Professional Overview

I’m a bilingual sales and customer service professional with hands-on experience in appointment setting, client retention, and pre- and post-sales support. Over the past few years, I’ve worked with industry leaders like Inspiro, Concentrix, and Accedo Technologies, consistently surpassing performance goals through clear communication, relationship-building, and problem-solving. Whether it’s assisting customers with product inquiries, scheduling medical appointments, or providing after-sales support, I take pride in delivering high-quality service that enhances satisfaction and builds loyalty.

Core Skills & Expertise

• Sales & Retention: Skilled in converting leads into loyal customers by building trust and addressing their needs proactively.

• Customer Service: Adept at managing inquiries, tracking orders, resolving issues, and ensuring a seamless client experience across various industries.

• Appointment Setting: Experienced in scheduling medical and commercial appointments, coordinating with internal teams to ensure smooth operations.

• Communication: Assertive and adaptable communicator, fluent in both English and Spanish, able to engage effectively with diverse client bases.

• Time Management & Teamwork: Reliable and efficient, known for managing tasks independently while collaborating seamlessly with colleagues.

Tools & Technology

• CRM Systems: Proficient in using customer relationship management tools to track interactions, follow-ups, and client data.

• Microsoft Office & Google Workspace: Experienced in creating reports, managing schedules, and organizing workflows using both platforms.

• Digital Communication Tools: Familiar with a wide range of tech platforms that support remote collaboration and customer engagement.

Why Choose Me?

I bring a strong mix of people skills, technical know-how, and dedication to delivering results. My bilingual fluency allows me to support both English and Spanish-speaking clients with professionalism and empathy. I thrive in fast-paced environments, adapt quickly to change, and always aim to exceed expectations. If you’re looking for someone who’s dependable, client-focused, and committed to making a positive impact from day one—I’m your person.