Professional Overview

With several years of experience in sales and customer service, I bring a client-focused and results-driven approach to every role I take on. Based in Nicaragua, I’ve developed a strong background in handling customer inquiries, closing sales, and providing tailored solutions across diverse industries. My ability to build rapport, understand customer needs, and meet sales targets has consistently contributed to customer satisfaction and business growth.

Core Skills and Expertise

• B2C and B2B Sales

• Customer Relationship Management

• Problem Solving & Conflict Resolution

• Call Handling & Upselling

• Client Retention Strategies

• Cross-Functional Communication

• Remote Work & Team Collaboration

Tools & Technologies

CRM Software (HubSpot, Salesforce)
Microsoft Office & Google Workspace
Call Center Platforms (Five9, Zoom, Slack)

Why Choose Me?

I’m passionate about creating positive customer experiences and driven to exceed goals. My experience in both sales and customer service has taught me how to stay calm under pressure, adapt quickly, and deliver value with every interaction. I’m seeking a long-term opportunity with a company that values growth, reliability, and a strong work ethic—qualities I bring to every team I join.