Professional Overview

I am a motivated, adaptable, and customer-focused professional with experience in technical support, customer service, and financial application assistance. With a strong foundation in business administration and a proven track record of handling high-pressure situations, I thrive in team-oriented environments where collaboration and service excellence are key. I bring strong interpersonal skills, fast learning ability, and a commitment to problem-solving that ensures both customer satisfaction and operational success.

Core Skills & Expertise

• Customer Support & Technical Assistance

• Problem Solving & Conflict Resolution

• Time Management & Prioritization

• Bilingual Communication (Spanish & English)

• Financial Services & Account Handling

• Team Collaboration & Peer Support

• App Support & User Troubleshooting

• Documentation & Data Accuracy

• Process Improvement

• Adaptability & Fast Learning

Tools & Technology

• Apple Devices & Software (iOS, macOS)

• Microsoft Excel (Intermediate level)

• Ride-Sharing Platforms & User Portals

• Financial Applications & Customer Databases

• Ticketing and CRM systems (Zendesk, Salesforce – if applicable)

• Email & Live Chat Support Tools

Why Choose Me?

I bring a strong work ethic, a positive attitude, and a focus on delivering exceptional service. My experience across multiple service industries has honed my skills in understanding user needs, solving problems efficiently, and communicating clearly across languages and platforms. I am committed to continuous growth and always ready to contribute to a supportive, high-performing team culture.