Professional Overview

I am a dynamic and results-driven professional with over a decade of experience in customer service, sales, quality assurance, and finance. My career journey has spanned leadership roles in local and international companies, including Concentrix Nicaragua, Accedo Technologies, and BreatheMaids USA. I have consistently exceeded performance goals by applying strong communication, coaching, and analytical skills. With a strong academic foundation in Business Administration from UCA and a passion for continuous learning, I’m committed to delivering excellence in every task I undertake.

Core Skills & Expertise

• Sales Strategy & Client Relations

• Quality Assurance & Coaching

• Data Management & Reporting

• Customer Retention & Satisfaction

• Conflict Resolution & Escalation

• Team Leadership & Supervision

• Process Improvement

• Communication & Negotiation

• Appointment Setting & Cold Calling

• Document Management & Collections

Tools & Technology

• Microsoft Office (Excel, Word, PowerPoint)

• CRM systems (Salesforce, HubSpot - familiar)

• Excel Pivot Tables & Data Analysis

• Cisco & Genesis for call monitoring

• Document tracking systems

• Tech support & back-office systems

• Social media management basics

• Intermediate-Advanced English communication

Why Choose Me?

I bring a unique combination of operational excellence, strategic thinking, and people-first leadership. Whether managing high-performing sales teams or supporting finance and QA processes, I consistently deliver above expectations. My adaptability, empathy, and initiative empower me to thrive in fast-paced environments while ensuring the customer always comes first. I believe in continuous growth, proactive problem-solving, and building strong relationships to drive long-term success—for the company, the client, and the team.