Professional Overview

Adaptable and customer-focused professional with over two years of experience in remote roles providing customer service, virtual assistance, and technical support across e-commerce and tech sectors. My background includes resolving complex billing inquiries, handling logistics-related issues, and supporting high-volume customer interactions. I bring strong communication, multitasking, and problem-resolution skills, with proven success in managing sensitive client cases and ensuring customer satisfaction. My goal is to grow within a company long-term and contribute meaningfully to a supportive and high-performing team.

Core Skills & Expertise

Remote Customer Support
Order Tracking & Package Resolution
Technical Support (Gaming & Devices)
Billing Inquiries & Refund Processing
Client Communication & Escalation Handling
Virtual Assistance & Task Management
Multitasking & Priority Management
Problem Solving & Process Ownership
Customer Retention & Satisfaction
Active Listening & Empathy

Tools & Technology

CRM Systems
Order Management Platforms
Email, Chat & VoIP Communication Tools
Microsoft Office & Google Workspace
Technical Support Platforms (Gaming Support Tools)

Why Choose Me?

I bring hands-on experience handling complex customer service issues remotely with professionalism and speed. My background across industries like logistics, gaming, and e-commerce has shaped my ability to stay calm under pressure, communicate clearly, and resolve issues efficiently. I am proactive, goal-oriented, and eager to join a team that values growth, consistency, and customer excellence. With a track record of going above and beyond to solve customer problems, I’m ready to contribute with dedication, integrity, and a long-term commitment.