Professional Overview

With over 7 years of experience in customer service, risk investigation, account management, and collections, I bring a diverse skill set that blends analytical thinking with strong client-facing communication. I’ve worked in both BPO and in-house environments, including companies like Remitly, Sitel, and Shelton Plumbing LLC, where I successfully led collections efforts remotely and recovered over $10,000. My background reflects adaptability, professionalism, and a consistent track record of meeting and exceeding goals across multiple departments.

Core Skills and Expertise

• Customer Service & Technical Support

• Account Management

• Collections & Debt Recovery

• Risk Assessment & Fraud Investigation

• Conflict Resolution

• Communication & Active Listening

• Bilingual Support (English & Spanish)

Tools & Technologies

CRM Platforms
Google Workspace
Microsoft Office Suite
Call Center Software
Risk Analysis Tools

Why Choose Me?

I’m a driven and detail-oriented professional who thrives on solving problems, building customer trust, and maintaining operational excellence. Whether handling sensitive financial issues or delivering empathetic customer support, I always bring a calm and results-focused approach. My remote and on-site experience allows me to adapt quickly to changing environments while maintaining high standards of service. I’m now looking for a new opportunity where I can continue to grow and deliver value as a reliable and versatile team member.