Professional Overview

I am an ATS-optimized Virtual Assistant and Customer Success professional with over 8 years of experience driving results for U.S.-based companies. I specialize in high-volume remote operations, blending administrative precision with a proactive sales mindset. My background spans sales support, technical troubleshooting, and account management, making me a versatile asset for teams that require high reliability and a focus on lead conversion.

Core Skills & Expertise

• Sales Support & Lead Follow-Up: Expert in managing the sales funnel, qualifying prospects, and maintaining client retention.

• Virtual Assistance: High-level administrative support, including complex email management and calendar coordination.

• Customer Success: Proven ability to resolve complex issues and improve overall customer satisfaction and retention.

• Multi-Channel Support: Skilled in delivering seamless service across Voice, Chat, and Email platforms.

• Process Optimization: Dedicated to improving operational efficiency and documenting workflows for distributed teams.

Tools & Technology

• CRM Systems: Salesforce, Zendesk, HubSpot, Freshdesk, and Lead Docket.

• Project Management: Asana, Trello, and ClickUp.

• Communication & Collaboration: Slack, Zoom, Microsoft Teams, and Google Workspace.

• Technical Tools: ServiceNow and various remote troubleshooting platforms.

Professional Background

• Virtual Assistant | Epic Rentals Managed administrative workflows, client inquiries, and internal reporting to ensure daily operational success for a fast-paced rental business.

• Customer Service & Tech Support Specialist | Intouch Provided multi-account support involving technical troubleshooting and sales assistance, consistently hitting high performance metrics over a 5-year tenure.

• Customer Service Representative | AVAS Flowers Handled high-volume order management, delivery issue resolution, and client follow-ups to maintain service standards.

• Specialized Support Roles: Extensive experience providing sales and technical support for global brands including Dyson, Zillow, and Convoy.

Why Choose Me?

I bring a "hit the ground running" mentality to every project. My 8-year track record in remote work means I am highly disciplined, tech-savvy, and comfortable working independently to meet aggressive KPIs. I don't just manage tasks; I look for ways to optimize them. Whether I am setting appointments or managing your executive calendar, my goal is to provide a seamless professional experience that allows your business to scale.