Professional Summary

ATS-optimized Virtual Assistant and Customer Success Specialist with 8+ years of experience supporting U.S.-based companies in fast-paced, remote environments. Skilled in virtual assistance, customer support, CRM management, sales support, technical troubleshooting, email and calendar management, data entry, and process optimization. Proven track record of improving customer satisfaction, retention, and operational efficiency. Highly reliable, detail-oriented, and experienced with remote collaboration tools across Upwork, LinkedIn, and global teams. Bilingual in Spanish and English.

Core Skills and Expertise

Virtual Assistance & Administrative Support (Remote)
Customer Success & Account Management
CRM Systems: Salesforce, Zendesk, HubSpot, Freshdesk
Inbound & Outbound Customer Support (Email, Chat, Voice)
Technical Support & Troubleshooting
Sales Support, Lead Follow-Up & Client Retention
Email & Calendar Management (Google Workspace, Outlook)
Task & Project Management (Asana, Trello, ClickUp)
Data Entry, Reporting & Documentation
Microsoft Office Suite (Word, Excel, PowerPoint)
Remote Collaboration Tools (Slack, Zoom, Teams)
Strong Written & Verbal Communication
Bilingual: Spanish & English

Tools & Technologies

CRM Platforms: Salesforce, Zendesk, HubSpot, Freshdesk
Productivity & Collaboration: Google Workspace, Microsoft Office, Slack, Zoom, Teams
Project & Task Management: Asana, Trello, ClickUp
Customer Support Channels: Email, Chat, Voice
Technical Support & Troubleshooting Tools

Why Choose Me?

I bring a proven ability to combine administrative support, customer success, and sales assistance in remote environments. Experienced with multiple CRM systems, task management tools, and support channels, I consistently improve customer satisfaction and operational efficiency. With strong bilingual communication skills and expertise across email, chat, and voice channels, I provide reliable, organized, and results-driven support to any U.S.-based or remote team.