Professional Overview

Customer-focused and empathetic professional with over four years of experience in customer service, customer protection, and virtual assistance. Gabriela has handled voice, chat, and back-office operations, including KYC and compliance tasks, and has been promoted for her performance and reliability. Known for strong attention to detail, multitasking ability, and a people-first mindset, Gabriela is now seeking a long-term remote opportunity where she can grow professionally and contribute to a supportive, high-performing team.

Core Skills and Expertise

• Customer Service & Client Protection

• Multichannel Communication (Voice, Chat, Email)

• Compliance & KYC Verification

• Conflict Resolution & Complaint Management

• Virtual Assistance & Administrative Tasks

• Attention to Detail & Process Accuracy

Tools and Technologies

• Microsoft Office Suite

• CRM Systems

• Internal Knowledge Bases & Support Platforms

• Multichannel Support Tools (Chat, Email, SMS)

Why Choose Me?

I bring a strong foundation in customer service and compliance, along with a calm, empathetic approach to even the most difficult client interactions. I’ve learned to manage multiple inquiries simultaneously, keep communication clear, and resolve issues thoroughly through follow-up and collaboration. I’m passionate about joining a team that values long-term growth and positive culture, and I’m eager to continue developing my skills in a stable remote role.