Professional Overview

I am a proactive and detail-oriented professional with over five years of experience in customer service, administrative support, and appointment scheduling in call centers and outsourcing environments. Currently pursuing a degree in International Relations at the University of El Salvador, I bring strong interpersonal skills, effective communication, and excellent organization to every role. My experience spans executive assistance, CRM systems, and support in recruitment processes, making me adaptable and efficient in various business functions.

Core Skills and Expertise

• Customer service and client support

• Appointment setting and executive assistance

• Recruitment process support and phone screening

• Written and verbal communication

• Report writing and data management

• Teamwork and self-management

• Conflict resolution and multitasking

• Strong grammar, writing, and reading comprehension

Tools and Technology

• CRM systems: Salesforce, Verint

• Microsoft Office Suite: Excel, PowerPoint

• Digital tools: Canva and various virtual platforms

• Communication tools: Email, phone systems, and scheduling software

Why Choose Me?

I offer a strong combination of academic foundation and professional experience. My ability to stay organized under pressure, communicate clearly, and collaborate effectively makes me a valuable asset to any team. I am committed to continuous learning, take initiative, and bring a solutions-focused mindset. With a proven track record in customer service and administrative roles, I am ready to contribute with reliability, professionalism, and a global outlook.