Professional Overview

With extensive experience in customer service, sales, retention, and technical support, I bring a well-rounded background in the BPO industry. I’ve worked with cable service providers and other customer-centric companies, supporting clients through troubleshooting, upselling, and resolving billing and service concerns. I specialize in turning dissatisfied customers into loyal clients by delivering clear communication, empathy, and tailored solutions.

Core Skills and Expertise

• Customer Support & Client Retention

• Sales & Upselling Strategies

• Technical Troubleshooting (TV, Internet, and Cable Services)

• Conflict Resolution & De-escalation

• Call Handling & Resolution Tracking

• Performance Metrics & KPIs

• Bilingual Service (English & Spanish)

Tools & Technologies

CRM Systems
Troubleshooting Platforms
Call Center Telephony Systems
Google Workspace
Microsoft Office

Why Choose Me?

I’m committed to delivering excellent service and measurable results. Whether I’m resolving technical issues, closing a sale, or retaining a valued customer, I approach each task with patience, professionalism, and attention to detail. I’m now seeking a new opportunity to apply my skills in a challenging, team-oriented environment that values growth and performance.