Professional Overview

I am an execution-driven executive assistant and operations professional specializing in high-level leadership support, workflow coordination, and project management. With a proven track record of managing moving parts across fast-paced business environments, I bridge the gap between executive strategy and daily execution. I excel at establishing structured processes, anticipating leadership needs, and aligning cross-functional teams to ensure business operations run smoothly, efficiently, and without interruption.

Core Skills & Expertise

• Executive Support & Calendar Mastery: Strategically managing executive calendars, prioritizing incoming requests, and streamlining inboxes to maximize leadership efficiency.

• Process & Workflow Optimization: Identifying operational gaps, designing Standard Operating Procedures (SOPs), and building structured documentation to support scalability.

• Transaction & Project Coordination: Coordinating end-to-end logistics for complex projects, managing multiple simultaneous transactions, and ensuring strict adherence to timelines and compliance.

• Cross-Functional Liaison: Serving as a reliable, polished point of contact between leadership, cross-functional teams, clients, and external vendors.

• Digital Content & Visual Operations: Reviewing and generating client-facing materials, managing CRM pipelines, and supporting digital marketing workflows.

Tools & Technology

• Productivity & Project Tracking: Google Workspace, Microsoft Office (Excel, PowerPoint, Word), Asana, Trello, ClickUp.

• CRM & Business Platforms: Follow Up Boss, Salesforce, MLS Platforms (unlock MLS, CTXMLS), DocuSign.

• Business Communication: Teams, Slack.

• Digital Marketing & Creation: Canva, Meta Suite, MailChimp.

• AI & Automation Tools: ChatGPT, Claude, Gemini, Perplexity, Gamma, Texting Betty.

Professional Experience

Operations Manager / Executive Assistant | Cruz Home Group (Texas, USA – Remote)

Feb 2024 – May 2026 (Operations Manager) | Oct 2022 – Feb 2024 (Executive Assistant)

• Started as an Executive Assistant managing executive calendars, scheduling, and daily administrative operations before being promoted to oversee full operational workflows.

• Managed 5–7 complex transactions simultaneously, maintaining absolute accuracy across documentation, timelines, inspections, and appraisals.

• Developed and implemented company-wide SOPs for transaction management and client processes, creating structure for both agents and staff.

• Oversaw property listings from preparation to market launch, coordinating vendors, photography, and MLS platform execution.

Digital Marketing Creator / Data Analyst | RegAlytics (New Jersey, USA – Remote)

• Began by reviewing and processing complex U.S. regulatory content, translating data into client-friendly DaaS summaries.

• Transitioned into a creative role, designing high-impact presentations and marketing materials used by the sales team for clients and investors.

Customer Service Representative & Mentor | Concentrix / Foundever (Managua, Nicaragua)

• Provided real-time multi-channel support (chat and phone) for U.S.-based financial services platforms, handling billing, claims, and troubleshooting.

• Promoted early to Mentor / Escalations, providing real-time support to new hires and guiding teams through complex customer cases.

Education & Certifications

• Bachelor’s Degree in Architecture – Universidad Nacional de Ingeniería (UNI) | 2012 – 2017

• Certified Professional Real Estate Assistant – Real Estate Business Institute (REBI) | 2022

• Languages: English (C1 – Advanced), Spanish (Native)

Why Choose Me?

I don’t just execute tasks; I optimize them. My strength lies in my ability to take chaotic, high-pressure executive environments and bring them into perfect order. I function as a true operational partner, protecting leadership's time, anticipating needs before they are stated, and building the structural backbone necessary to keep projects moving forward seamlessly.