Professional Overview

Adaptable and detail-oriented professional with expertise in customer experience, virtual assistance, and full-stack development. Combining a strong foundation in computer science with a passion for problem-solving, I specialize in delivering innovative technical solutions and exceptional customer support. Fluent in English, Spanish, and conversational in French, I excel in managing complex projects, optimizing processes, and ensuring customer satisfaction.

Core Skills and Expertise

• Customer Experience & Support: Proficient in client interaction, account management, and resolving technical and billing issues.

• Software Development: Skilled in creating robust web and desktop applications using modern programming languages and frameworks.

• Data Analysis: Experienced in using SQL, Power BI, and Tableau to derive actionable insights and enhance decision-making.

• Multitasking & Collaboration: Adept at managing multiple projects while fostering teamwork and cross-functional coordination.

• Languages: Fluent in English and Spanish, with intermediate proficiency in French (B1).

Tools & Technologies

• Development Tools: JavaScript, Angular, HTML/CSS, C#, Java, Spring Boot, PHP.

• Design & Prototyping: Figma, Architect.

• Data Visualization: Power BI, Tableau.

• Productivity Tools: Google Suite, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Work Availability

• Available to start immediately or with a 30-day notice

• Comfortable working U.S. hours in a remote setting

Why Choose Me?

“With a unique blend of technical acumen and customer-focused strategies, I am committed to delivering innovative solutions and impactful results. I thrive in dynamic environments, combining creativity and precision to ensure seamless experiences and meaningful outcomes.”