Professional Overview

Friendly, reliable, and highly organized, I bring over three years of diverse experience across customer support, data operations, administration, and sales. I have worked remotely and onsite for U.S.-based companies and international teams, consistently delivering high-quality service and operational efficiency. Known for being a quick learner, strong communicator, and resourceful problem-solver, I thrive in fast-paced environments where client relationships, accurate data handling, and tech proficiency are essential. My passion lies in creating smooth, positive experiences for clients and contributing to the success of collaborative teams.

Core Skills and Expertise

• Customer Support (Phone, Email, Chat)

• Data Entry and Operational Workflow Management

• Sales Assistance and Quoting

• Client Relationship Management

• Administrative Support and Documentation

• Underwriting Assistance and Compliance

• Order Tracking and Issue Resolution

• Inbound and Outbound Call Handling

• Process Improvement and Efficiency

• Communication and Cross-Functional Coordination

Tools and Technology

• CRM & Communication: HubSpot, Salesforce, Dialpad, OpenPhone, Outlook, Slack

• Collaboration & Documentation: Google Suite, Microsoft Office, Notion, Airtable, Lucid, Zoom, Skype, Loom, Veed.io

• Data and Task Management: Google Sheets, Notion databases, Airtable

• Other Platforms: Email clients, internal ticketing systems, warehouse management integrations

Why Choose Me?

I am committed to delivering results with accuracy, empathy, and a high level of professionalism. My experience spans multiple departments—from data operations and insurance underwriting to customer support and sales—which gives me a well-rounded perspective and the ability to collaborate effectively across teams. I’m a proactive team player who adapts quickly to new tools and systems, thrives under pressure, and takes full ownership of tasks. If you’re looking for someone dependable, client-focused, and skilled in driving operational success, I’m ready to be that person on your team.