Professional Overview

I am a customer service, sales, and team management professional with 9 years of experience leading high-performing teams and driving customer satisfaction. My expertise includes team leadership, client relationship management, and sales development, with a proven track record of optimizing performance metrics and enhancing customer experiences. Skilled in CRM platforms, process improvement, and data analysis, I am dedicated to creating efficient workflows that align with business goals. Passionate about problem-solving and team development, I thrive in dynamic environments where I can contribute to operational excellence.

Core Skills and Expertise

• Team leadership & performance coaching

• Customer success & relationship management

• Sales development & lead qualification

• Process optimization & operational efficiency

• Data analysis & performance tracking

• Client engagement & retention

Tools & Technologies

• Salesforce

• Five9

• Slack

• Zoom

• GSuite

• Microsoft Office Suite

• Close CRM

• Excel

Why Choose Me?

"I bring leadership, strategic thinking, and a proactive mindset to every role I take on. My ability to optimize team performance, enhance customer relationships, and drive business growth ensures measurable success. I am committed to delivering outstanding results and fostering long-term success for any organization I am part of."