Professional Overview

Experienced and results-driven Team Manager with over ten years of leadership in the call center industry, specializing in customer service, operations management, and performance optimization. Adept at leading high-performing teams, fostering collaboration, and driving operational efficiency to exceed business goals. A strong communicator with excellent multitasking abilities, capable of managing complex workflows while ensuring exceptional customer satisfaction. Proven expertise in process improvement, team development, and quality assurance, delivering measurable improvements in service delivery and efficiency.

Core Skills & Expertise

• Team Leadership & Performance Management – Driving high-performing teams and enhancing productivity

• Customer Service Strategies – Implementing best practices to improve customer satisfaction and retention

• Process Improvement & Operational Efficiency – Streamlining workflows to enhance service delivery

• Employee Training & Development – Coaching teams to improve skills and achieve performance goals

• Quality Assurance & Compliance – Ensuring adherence to company standards and industry regulations

• Problem-Solving & Decision-Making – Addressing challenges with strategic solutions

• KPI Monitoring & Reporting – Tracking key performance indicators to optimize business outcomes

Tools & Technology

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• CRM Systems (Salesforce, HubSpot, Zoho)

• Call Center & VoIP Software (Five9, RingCentral, Zoom)

• Workforce Management Systems

• Data Analytics & Reporting Tools

Why Choose Me?

With a decade of experience in team management, customer service, and operational leadership, I bring a proven ability to lead teams, enhance processes, and drive business success. My strong communication skills, problem-solving mindset, and dedication to continuous improvement make me a valuable asset to any organization. I thrive in fast-paced environments, ensuring that teams remain motivated, efficient, and customer-focused while consistently delivering results.