Biography

Professional Overview

With nearly a decade of experience in customer service across banking, telecom, and healthcare industries, I’ve built a career focused on delivering solutions, supporting team success, and transitioning into strategic roles. My journey began in 2016 and has been defined by a commitment to learning, helping others, and staying resilient under pressure. I am now motivated to expand into a sales role, leveraging my deep understanding of customer behavior and service delivery to drive results and build lasting client relationships.

Core Skills and Expertise

• Customer Service & Client Support

• Appointment Scheduling

• Banking Operations & Account Management

• Billing & Technical Inquiry Resolution

• Objection Handling & Rebuttals

• Team Mentoring & Training

• Conflict De-escalation & Emotional Intelligence

Tools & Technologies

Salesforce CRM
Medical Scheduling Software
Banking Systems & Call Platforms
Microsoft Office Suite
Softphone Systems

Why Choose Me?

I bring nine years of experience, a calm and solution-focused mindset, and the drive to grow into sales with confidence and purpose. I’ve handled high-pressure conversations, mentored peers, and transitioned across industries with success. Rejection doesn’t stop me — it motivates me. I reflect, adjust, and push forward. My goal is to contribute value from day one, and in two years, I see myself advancing into a leadership role within your team.