Professional Overview

Resourceful and analytical support professional with customer-facing roles and sales roles. Errol brings a strong grasp of technical platforms and a methodical approach to troubleshooting. He is adept at navigating CRM systems and translating complex product issues into simple solutions. Seeking to leverage his skills in a customer-centric environment that values problem-solving and continuous improvement.

Core Skills and Expertise

Technical Troubleshooting & Customer Support
CRM Navigation (Salesforce, Zendesk)
Product Education & Explanation
Cross-Department Communication
Remote Support Solutions
Documentation & Case Management

Tools and Technologies

Salesforce, Zendesk, Freshdesk
Microsoft Office Suite
Internal Knowledge Bases & Ticketing Tools
Live Chat & Email Systems

Why Choose Me?

I have a passion for solving problems and helping customers feel confident in their product experience. My ability to simplify tech issues and maintain professionalism, even with frustrated users, makes me an ideal fit for companies that value high-touch, knowledgeable support.