Professional Overview

With a diverse background in customer service, quality assurance, team leadership, and sales, I have consistently demonstrated a passion for exceeding expectations and driving success. From my early roles in technical support and retail campaign management to my progression into peer development and customer success management, I have honed my abilities in communication, problem-solving, and team collaboration. My commitment to continuous improvement and adaptability has allowed me to thrive in dynamic environments and contribute positively to organizational goals. I am proactive and passionate about building lasting client relationships. My strong communication and negotiation skills enable me to consistently drive revenue growth and deliver exceptional sales performance.

Core Skills and Expertise

• Customer Service Excellence: Proven track record in delivering top-tier service in various roles, ensuring high customer satisfaction.

• Sales & Negotiation: Expertise in driving revenue growth, overcoming objections, and negotiating favorable outcomes for both clients and businesses.

• Team Leadership: Experienced in managing teams, developing action plans, and fostering an environment of continuous improvement.

• Quality Assurance: In-depth understanding of monitoring and maintaining service standards through performance analysis and coaching.

• B2B Customer Success: Specialized in onboarding and supporting business clients, ensuring smooth transitions and long-term partnerships.

• Adaptability & Problem-Solving: Highly adaptable to fast-paced, changing environments, with strong problem-solving abilities that help overcome challenges efficiently.

Tools & Technologies

• Salesforce

• Zendesk

• Google Workspace

• Microsoft Office Suite

• HubSpot

• Slack

• Zoom

• Excel

Why Choose Me?

I bring a unique blend of skills and experience, having excelled in customer service, sales, quality assurance, and leadership roles. I have a proven ability to drive results, improve team performance, and cultivate strong client relationships. My ability to adapt quickly and handle challenges with a proactive mindset makes me an ideal candidate for roles that require both strategic thinking and hands-on execution. Whether working in B2B environments or directly with customers, I consistently prioritize client satisfaction and operational excellence. My experience working remotely and managing virtual teams enhances my capability to thrive in flexible work settings.