Professional Overview
Results-oriented Project & Maintenance Coordinator with hands-on experience supporting construction projects, service operations, and customer-facing environments. Known for effectively managing schedules, coordinating vendors, and ensuring seamless execution of projects from initiation to completion. Brings a strong ability to streamline processes, maintain accurate documentation, and communicate efficiently with clients and contractors. Fluent in English and experienced in remote, fast-paced, and multicultural work environments.

Core Skills & Expertise

• Project Coordination & Timeline Management

• Maintenance Scheduling & Work Order Oversight

• Vendor & Contractor Communication

• CRM & Documentation Management

• Customer Service & Issue Resolution

• Process Improvement & Operational Efficiency

• Remote Team Coordination

• Sales Support & Client Communication

• Bilingual Communication (English & Spanish)

• Reporting & Data Tracking

Professional Background
A well-rounded background across construction, customer service, and operations:

• Project & Maintenance Coordinator | Laguna’s Construction LLC
  Managed remodeling projects end-to-end, including permits, inspections, scheduling, and installations. Drafted proposals, maintained ongoing client communication, and supported business development through outbound outreach. Implemented digital tools to improve organization, billing, and file management, enhancing overall operational efficiency.

• Customer Service & Sales Specialist | WebHelp
  Handled inbound and outbound client interactions, focusing on retention, acquisition, and upselling. Utilized CRM systems to track performance and improve customer satisfaction through strategic communication and problem resolution.

• Service Adviser | Precision Tune Auto Repair
  Drove sales through customer engagement, managed service operations, and maintained detailed financial and service reports. Resolved customer concerns and contributed to overall service efficiency and revenue growth.

• Receptionist & Bartender | Vista de Olas
  Delivered high-level customer service in a hospitality setting, managing reservations, upselling services, and ensuring a positive guest experience.

Tools & Technologies

• CRM Systems (Salesforce, Service Titan, Cronetic)

• Microsoft Office Suite

• Digital Scheduling & Workflow Tools

• Reporting & Documentation Systems

Education & Certifications

• High School Diploma – Monrovia Community Adult School

• Computer Science Coursework – Mt. San Antonio College

• CRM Training: Salesforce, Service Titan, Cronetic

• Microsoft Office Training

Why Choose Me?
I bring a strong combination of operational coordination, customer service expertise, and project execution. My ability to manage multiple moving parts—vendors, timelines, clients, and documentation—ensures projects run smoothly and efficiently. I’m proactive, highly organized, and focused on delivering results while maintaining excellent client relationships, making me a valuable asset for any operations or project-driven team.