Professional Overview

Results-driven Project Manager with over 14 years of experience in operations, compliance, client relations, and digital services within the BPO industry. Adept at managing multi-phase projects, optimizing workflows, and ensuring quality and compliance across all deliverables. Known for building strong client relationships, aligning cross-functional teams, and using data-driven strategies to achieve KPIs and exceed stakeholder expectations. Fluent in English and Spanish, with a proven record of success in both on-site and remote environments.

Core Skills and Expertise

• Project Management & Team Coordination

• Client Communication & Stakeholder Engagement

• Workflow Optimization & Process Implementation

• Compliance Monitoring & Quality Assurance

• Risk Assessment & Strategic Problem-Solving

• Training & Onboarding Process Design

• Budgeting, Scheduling & Resource Management

• Operations Oversight in BPO & Digital Services

• Cross-functional Collaboration

• Multilingual Communication (English & Spanish)

Tools and Technologies

• Project Management: Asana, Trello, ClickUp, Monday.com

• Communication & Collaboration: Slack, Google Workspace, Microsoft Teams

• Data & Reporting: Power BI, Google Sheets, CRM Systems

• Compliance & QA: Quality Management Systems, Audit Tools

Why Choose Me?

I bring a strategic mindset, operational expertise, and a client-focused approach to every project I manage. With extensive experience leading cross-functional teams, streamlining processes, and implementing scalable systems, I ensure projects are completed on time, within budget, and above quality expectations. Whether working onsite or remotely, I thrive in dynamic environments and consistently deliver results that align with business goals. If you're seeking a bilingual, solutions-oriented leader who combines strong project management fundamentals with a passion for excellence—I'm the ideal candidate.