Professional Overview

Experienced customer support and team leadership professional with over 10 years in the BPO and service industries. Proven ability to lead teams, optimize workflows, and deliver excellent customer experiences across diverse sectors including real estate, healthcare, and e-commerce. Adept at managing high-pressure environments, resolving complex issues, and driving operational efficiency with a results-oriented mindset. Known for clear communication, adaptability, and a proactive approach to challenges.

Core Skills and Expertise

• Team Leadership & Training

• Customer Service Excellence

• Appointment Setting & Claims Management

• Workflow Optimization

• Conflict Resolution & Problem Solving

• Quality Assurance & Compliance

• Data Collection & Client Intake

• Cross-functional Communication

• Payment Processing & Billing Support

• Multitasking in Fast-paced Environments

Tools and Technology

• Microsoft Office Suite (Excel, Word, Outlook)

• CRM Platforms (specific platforms can be added if known)

• Scheduling and Appointment Software

• Communication Tools (Slack, Zoom, Teams)

• Payment Processing Systems

• Data Entry & Database Management Tools

Why Choose Me?

I bring a decade of hands-on experience supporting customers and leading teams in high-demand environments, consistently delivering measurable results. My positive attitude combined with strong adaptability allows me to quickly understand client needs and exceed expectations. I am committed to professional integrity and teamwork, ensuring not only individual success but also contributing to broader organizational goals. Choosing me means gaining a dependable, skilled professional ready to elevate your operations through effective leadership and customer-centric solutions.