Professional Overview

I am an experienced, highly organized Property Manager and HOA Operations Specialist with more than 11 years of success supporting U.S.-based residential portfolios and Homeowners Associations in fully remote environments. Specialized in optimizing community operations from afar, I excel at lease administration, strict HOA compliance tracking, tenant relations, and proactive financial tracking. I blend deep proficiency in specialized tools like AppFolio with an analytical, responsive approach to ensure seamless operational execution and strong stakeholder alignment.

Core Skills & Expertise

• Property & HOA Operations: Overseeing daily management functions for U.S. residential communities, handling board communications, and preparing detailed stakeholder reports.

• Lease & Tenant Administration: Directing full-cycle leasing workflows including move-ins, move-outs, legal compliance, and execution of timely lease renewals.

• Compliance & Violations Tracking: Monitoring residential community guidelines, identifying violations, enforcing rules fairly, and driving systematic follow-up actions.

• Maintenance & Vendor Coordination: Acting as the central liaison for contractors and service technicians to schedule property repairs, review estimates, and audit ongoing work.

• Financial Tracking & Rent Collections: Managing accurate billing systems, executing rent collection follow-ups, processing invoicing, and distributing payment reminders.

Tools & Technology

• Property Management & CRMs: AppFolio, Salesforce, Zoho.

• E-Commerce & Hospitality Platforms: Shopify, Airbnb.

• Productivity & Communication: Google Workspace (Docs, Sheets, Drive, Meet), Microsoft Office Suite (Word, Excel, PowerPoint), Cisco, Vonage.

• Languages: Bilingual (Native Spanish and Fluent English).

Professional Experience

Administrative Assistant - HOA Operations | Association Management Services

Managed day-to-day Homeowners Association operations for multiple U.S.-based communities in a fully remote capacity. Served as the primary point of contact for homeowner inquiries, resolving communication bottlenecks and tracking complex HOA compliance violations. Coordinated third-party contractors for inspections, preventative maintenance, and emergency repairs. Additionally, maintained clean digital data records, built board meeting agendas, and supported financial tracking and collection strategies.

Property Manager | The Country Club Property Management

Directed end-to-end leasing operations and tenant database integrity leveraging AppFolio software. Maintained open communication lines with residents regarding late balances and policy infractions. Managed the entire timeline of tenant transitions, including processing move-ins, move-outs, and legal lease updates, while scheduling necessary vendor dispatches to maximize property asset value and curb appeal.

Account Manager / Operations Support | Fence Installation Pro

Oversaw residential construction project schedules, managing incoming client requests and optimizing workflow timelines. Produced accurate project estimates, tracked physical and digital compliance documentation, and administered backend accounting, invoicing, and financial transaction records.

Why Choose Me?

I bring a decade-long track record of cross-border real estate operational success directly to your portfolio. Operating from Puebla, Mexico, with complete bilingual proficiency in English and Spanish, I navigate fast-moving remote workflows with exceptional attention to detail. My mastery of core digital property management ecosystems like AppFolio, combined with a firm commitment to accuracy and stakeholder satisfaction, ensures that your communities remain compliant, organized, and financially optimized.