Certified
Diana
M
Project Management | Recruitment | Customer Service
Business Management
Recruiting
Project Manager
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
Experienced and results-oriented bilingual professional with 8+ years of expertise in recruitment, customer service, project coordination, and administrative operations. Proven ability to lead recruitment cycles, manage client communications, and provide high-touch support in dynamic environments. Adept at working across multiple industries including fintech, staffing, and IT, with a strong foundation in customer protection, scheduling, and performance management. Recognized for strong interpersonal skills, organizational efficiency, and the ability to deliver under pressure in both English and Spanish.
Core Skills & Expertise
Full-Cycle Recruitment & Candidate Screening
Appointment Scheduling & Calendar Management
Customer Support (Email, Phone, Chat)
Project Coordination & Remote Team Support
Interviewing & Onboarding Assistance
Conflict Resolution & Escalation Handling
Data Entry & Applicant Tracking Systems (ATS)
Bilingual Communication (English & Spanish)
Compliance & Risk Investigation Support
CRM & Task Management Tools (Jira, ERP)
Tools & Technology
Microsoft Office Suite (Excel, Word, Outlook)
Google Workspace (Gmail, Sheets, Docs)
Jira, ERP Systems, ATS Platforms
VoIP & Softphone Systems
Online Scheduling & Communication Tools
OFAC/Sanctions List Tools (for compliance review)
Virtual Collaboration Tools (Zoom, Teams, Slack)
Why Choose Me?
I offer a unique blend of recruitment expertise, operational support, and customer service experience gained across both local and international companies. I pride myself on being dependable, resourceful, and solution-focused. My bilingual fluency and background in managing diverse teams and sensitive workflows allow me to adapt quickly and support high-performance outcomes. I am committed to adding value, strengthening team dynamics, and continuously growing within organizations that prioritize integrity, collaboration, and efficiency.