Professional Overview

Experienced and results-oriented bilingual professional with 8+ years of expertise in recruitment, customer service, project coordination, and administrative operations. Proven ability to lead recruitment cycles, manage client communications, and provide high-touch support in dynamic environments. Adept at working across multiple industries including fintech, staffing, and IT, with a strong foundation in customer protection, scheduling, and performance management. Recognized for strong interpersonal skills, organizational efficiency, and the ability to deliver under pressure in both English and Spanish.

Core Skills & Expertise

• Full-Cycle Recruitment & Candidate Screening

• Appointment Scheduling & Calendar Management

• Customer Support (Email, Phone, Chat)

• Project Coordination & Remote Team Support

• Interviewing & Onboarding Assistance

• Conflict Resolution & Escalation Handling

• Data Entry & Applicant Tracking Systems (ATS)

• Bilingual Communication (English & Spanish)

• Compliance & Risk Investigation Support

• CRM & Task Management Tools (Jira, ERP)

Tools & Technology

• Microsoft Office Suite (Excel, Word, Outlook)

• Google Workspace (Gmail, Sheets, Docs)

• Jira, ERP Systems, ATS Platforms

• VoIP & Softphone Systems

• Online Scheduling & Communication Tools

• OFAC/Sanctions List Tools (for compliance review)

• Virtual Collaboration Tools (Zoom, Teams, Slack)

Why Choose Me?

I offer a unique blend of recruitment expertise, operational support, and customer service experience gained across both local and international companies. I pride myself on being dependable, resourceful, and solution-focused. My bilingual fluency and background in managing diverse teams and sensitive workflows allow me to adapt quickly and support high-performance outcomes. I am committed to adding value, strengthening team dynamics, and continuously growing within organizations that prioritize integrity, collaboration, and efficiency.