Certified

Diana

M

Project Management | Recruitment | Customer Service
Business Management
Recruiting
Project Manager

DISC Profile:

DC – challenge, results, accuracy

Nicaragua

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview

Experienced and results-oriented bilingual professional with 8+ years of expertise in recruitment, customer service, project coordination, and administrative operations. Proven ability to lead recruitment cycles, manage client communications, and provide high-touch support in dynamic environments. Adept at working across multiple industries including fintech, staffing, and IT, with a strong foundation in customer protection, scheduling, and performance management. Recognized for strong interpersonal skills, organizational efficiency, and the ability to deliver under pressure in both English and Spanish.

Core Skills & Expertise

  • Full-Cycle Recruitment & Candidate Screening

  • Appointment Scheduling & Calendar Management

  • Customer Support (Email, Phone, Chat)

  • Project Coordination & Remote Team Support

  • Interviewing & Onboarding Assistance

  • Conflict Resolution & Escalation Handling

  • Data Entry & Applicant Tracking Systems (ATS)

  • Bilingual Communication (English & Spanish)

  • Compliance & Risk Investigation Support

  • CRM & Task Management Tools (Jira, ERP)

Tools & Technology

  • Microsoft Office Suite (Excel, Word, Outlook)

  • Google Workspace (Gmail, Sheets, Docs)

  • Jira, ERP Systems, ATS Platforms

  • VoIP & Softphone Systems

  • Online Scheduling & Communication Tools

  • OFAC/Sanctions List Tools (for compliance review)

  • Virtual Collaboration Tools (Zoom, Teams, Slack)

Why Choose Me?

I offer a unique blend of recruitment expertise, operational support, and customer service experience gained across both local and international companies. I pride myself on being dependable, resourceful, and solution-focused. My bilingual fluency and background in managing diverse teams and sensitive workflows allow me to adapt quickly and support high-performance outcomes. I am committed to adding value, strengthening team dynamics, and continuously growing within organizations that prioritize integrity, collaboration, and efficiency.