Professional Overview

I am a self-motivated, people-oriented professional with over a decade of experience in employee engagement, customer service, and public sector administration. My background spans corporate, government, and hospitality sectors—bringing a unique blend of organizational, interpersonal, and problem-solving skills. Most recently, I served as an Employee Engagement Coordinator at IBEX, where I led impactful engagement strategies, coordinated large-scale events, and helped align company culture with business goals. I thrive under pressure, communicate effectively, and bring a solutions-first mindset to every challenge.

Core Skills & Expertise

• Employee Engagement & Event Coordination

• Conflict Resolution & Crisis Management

• Customer Service & Technical Support (BPO)

• Leadership & Team Collaboration

• Strategic Planning & Budget Management

• Process Improvement & Initiative Execution

• Public Administration & Community Project Management

• Training & Mentorship

• Cultural Sensitivity & Empathetic Communication

• Fluency in English and Spanish

Tools & Technology

• Microsoft Office Suite (Excel – Medium/Advanced Certified)

• Internal Communication Platforms (Slack, MS Teams)

• Scheduling & Event Planning Tools

• Data Tracking & Reporting Software

• Documentation & Records Management Systems

Why Choose Me?

I bring a unique mix of corporate engagement expertise, customer support strength, and public sector leadership. I’m highly adaptable, quick to learn, and driven by results that positively impact both people and performance. My experience with high-pressure environments, diverse stakeholders, and fast-paced teams has taught me how to lead with clarity, empathy, and precision. If you’re looking for someone who can balance people management with operational excellence, I’m ready to contribute from day one.