Certified
Devony
O
Supervisor | Engagement Specialist
Business Management
Assistant
Customer Service
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
I am a self-motivated, people-oriented professional with over a decade of experience in employee engagement, customer service, and public sector administration. My background spans corporate, government, and hospitality sectors—bringing a unique blend of organizational, interpersonal, and problem-solving skills. Most recently, I served as an Employee Engagement Coordinator at IBEX, where I led impactful engagement strategies, coordinated large-scale events, and helped align company culture with business goals. I thrive under pressure, communicate effectively, and bring a solutions-first mindset to every challenge.
Core Skills & Expertise
Employee Engagement & Event Coordination
Conflict Resolution & Crisis Management
Customer Service & Technical Support (BPO)
Leadership & Team Collaboration
Strategic Planning & Budget Management
Process Improvement & Initiative Execution
Public Administration & Community Project Management
Training & Mentorship
Cultural Sensitivity & Empathetic Communication
Fluency in English and Spanish
Tools & Technology
Microsoft Office Suite (Excel – Medium/Advanced Certified)
Internal Communication Platforms (Slack, MS Teams)
Scheduling & Event Planning Tools
Data Tracking & Reporting Software
Documentation & Records Management Systems
Why Choose Me?
I bring a unique mix of corporate engagement expertise, customer support strength, and public sector leadership. I’m highly adaptable, quick to learn, and driven by results that positively impact both people and performance. My experience with high-pressure environments, diverse stakeholders, and fast-paced teams has taught me how to lead with clarity, empathy, and precision. If you’re looking for someone who can balance people management with operational excellence, I’m ready to contribute from day one.