Professional Overview

Detail-oriented and trilingual Customer Support, Technical Support, and Client Success Specialist with over 10 years of diverse experience across customer service, technical troubleshooting, contract management, and cross-functional operations. Known for a proactive approach to problem-solving, a passion for quality assurance, and the ability to communicate effectively in English, Spanish, and Brazilian Portuguese. Jose David brings a strong track record of leading teams, supporting global clients, and streamlining service delivery in fast-paced environments.

Core Skills & Expertise

Technical Support & Troubleshooting
Client Success & Relationship Management
Contract Management & Renewals
Bilingual/Trilingual Communication (English, Spanish, Portuguese)
Customer Escalations & Issue Resolution
Report & Presentation Development
Quality Assurance & Compliance
Team Leadership & Training Delivery
Cross-Functional Collaboration
Import/Export Logistics & Operations Oversight

Tools & Technology

Microsoft Office Suite
CRM & Ticketing Systems
Presentation & Reporting Tools
Internal Customer Success Platforms

Why Choose Me?

With hands-on experience in both technical and customer-facing roles, I bring a unique ability to connect with clients, understand their needs, and offer solutions that enhance satisfaction and retention. My multilingual communication skills and background in logistics, operations, and client success allow me to bridge gaps across departments and regions. I take pride in delivering excellence, mentoring teams, and supporting organizations in optimizing service delivery and customer experience.