Biography

Professional Overview

A dedicated and adaptable professional with experience in customer service, healthcare administration, and operations management. I have supported clients across industries, from handling customer needs at Door Dash and managing medical records and appointments at Ibex, to leading operations as a supervisor at Teleport Movers. Skilled in problem-solving, negotiation, and team leadership, I bring a proven ability to resolve complex issues and improve daily operations. With strong communication and organizational skills, I am seeking a long-term role in a stable company that offers opportunities for growth, while pursuing my academic goal of completing a master’s degree.

Core Skills and Expertise

Customer Service: Experienced in handling inquiries, cancellations, complaints, and escalations while ensuring client satisfaction.

Healthcare Administration: Skilled in scheduling, insurance coordination, and managing medical records and procedures.

Operations & Team Management: Oversaw daily operations, processed payments, managed suppliers, and supervised staff.

Problem-Solving & Negotiation: Successfully resolved complex disputes, including direct negotiations with third parties.

Scheduling & Coordination: Strong ability to manage calendars, track GPS systems, and organize team workflows.

Leadership: Demonstrated growth from entry-level roles to supervisor positions, leading meetings and managing departments.

Tools & Technologies

Office Software: Microsoft Word, Excel, Google Workspace

Customer Management: GPS tracking systems, scheduling platforms, and escalation handling tools

Healthcare Systems: Insurance and medical record platforms used within Essen Healthcare and Cardio campaigns

Communication: Proficient in phone, email, and direct negotiation with clients and stakeholders

Work Availability

Available for full-time opportunities in remote or hybrid settings

Comfortable with U.S. working hours

Seeking long-term positions with opportunities for advancement

Why Choose Me?

With a diverse background across customer service, healthcare, and operations management, I bring a unique blend of adaptability, leadership, and problem-solving. My ability to handle high-pressure situations and deliver solutions makes me a reliable asset to any team. I am eager to grow within a stable company, contribute to its success, and continue developing both professionally and academically as I pursue a master’s degree.