Professional Overview

I am a dedicated customer service professional with a solid track record supporting major U.S. clients such as Xfinity Mobile and Swing Education. With a strong foundation in troubleshooting, communication, and real-time support, I quickly advanced into side support roles, providing guidance to peers and collaborating with team leads. My background also includes experience as a bilingual medical interpreter, highlighting my versatility and empathy in high-stakes conversations. I thrive on helping people, improving processes, and contributing to team success.

Core Skills and Expertise

• Customer Service & Troubleshooting

• Peer Coaching & Side Support

• Technical Support (Mobile Services)

• Bilingual Communication (English-Spanish)

• Chat & Email Support

• Escalation Handling

• Real-Time Assistance (RTA) Coordination

• Adaptability & Multitasking

Tools & Technologies

Salesforce
Zendesk
Chat & Email Platforms
Xfinity Systems
Google Workspace
Microsoft Office
CRM Tools

Why Choose Me?

Driven by a genuine desire to help others and grow professionally, I bring not only experience but also a passion for delivering quality service. My ability to de-escalate difficult situations and turn them into positive customer experiences has earned me promotions and praise. I’m now eager to transition into sales and leadership, where I can leverage my communication skills, empathy, and strategic mindset to drive results. Whether supporting teams or serving clients, I bring consistency, heart, and professionalism to everything I do.