Professional Overview

Results-driven Environmental Science Engineer with a strong background in customer service, environmental sustainability, project management, and data collection. Experienced in team leadership, CRM systems, and client relations, with a commitment to delivering efficient solutions. Bilingual in Spanish (Native) and English (Fluent), with excellent problem-solving and communication skills to enhance customer experiences and drive sustainable initiatives.

Core Skills and Expertise

• Project Management – Skilled in planning, executing, and overseeing environmental and customer service projects.

• Customer Service & Support – Experience in guest relations, healthcare support, and ESG analysis.

• CRM Systems & Data Analysis – Proficient in Zendesk and other CRM platforms for customer management.

• Leadership & Team Training – Strong team-building, goal-setting, and performance coaching abilities.

• Sustainability & Social Impact – Experienced in impact reporting, social objective tracking, and corporate sustainability initiatives.

• Effective Communication & Problem-Solving – Adept at handling customer inquiries, conflict resolution, and multilingual support.

Education and Certifications

• Bachelor’s Degree in Environmental Science Engineering – Universidad Nacional Agraria, Nicaragua | 2010

Tools & Technologies

• Customer Relationship Management (CRM): Zendesk, Salesforce

• Project Management & Collaboration: Trello, Notion, ClickUp

• Data Collection & Reporting: Microsoft Excel, Google Suite

Why Choose Me?

"A proactive and goal-oriented professional, I bring a unique combination of environmental expertise, customer service excellence, and leadership skills to drive sustainable impact and operational efficiency."