Professional Overview

I’m Cristhian Ramirez, a highly adaptable professional with over 7 years of experience in customer service, technical support, appointment setting, and back-office operations. With a strong IT background and natural empathy, I excel at providing clear, friendly, and effective solutions to clients. I’ve supported international campaigns, handled complex data entry projects, and served as a Subject Matter Expert, ensuring team members stay aligned with quality and performance standards. Passionate about growth, I’m self-taught in data analytics, emotional intelligence, and conflict resolution—skills that enhance my ability to lead and resolve challenges efficiently.

Core Skills & Expertise

• Customer Service & Technical Support

• Appointment Scheduling & Lead Verification

• Backlog & Case Management

• Data Entry & Digital Menu Transcription

• Social Media Management & Video Editing

• Email Management & CRM Data Handling

• Troubleshooting (Windows, Xbox, Microsoft Services)

• Empathetic Client Communication

• Process Optimization & Quality Control

• Multitasking in High-Volume Environments

Tools & Technology

• CRM Systems: Salesforce, Zendesk

• Microsoft Office Suite: Excel, Word, Outlook

• Operating Systems: Windows & Linux (Installation & Troubleshooting)

• Communication Tools: Zoom, Google Meet, Outlook

• Video Editing: Descript, basic editing for TikTok, YouTube, Instagram

• Data Tools: Menu transcription systems, web scraping/search

• Content Management: Social media scheduling, caption writing, content QA

• Languages: Fluent in English and Spanish

Why Choose Me?

• Multidisciplinary Experience: I’ve successfully worked across healthcare, tech support, real estate, and content creation.

• Reliable & Resourceful: Self-taught in advanced digital tools and problem-solving strategies.

• Tech-Savvy Empath: I blend technical knowledge with human-centered communication.

• Performance-Driven: Met and exceeded KPIs consistently in previous roles.

• Adaptable & Proactive: Ready to take on new challenges and deliver exceptional results with minimal supervision.

• Multilingual Advantage: Fluent in English and Spanish for global support and outreach.