Professional Overview

Resourceful and detail-oriented Remote Administrative Professional with a proven record of delivering high-quality client support and intake coordination across international teams. With experience spanning healthcare, education, and technology sectors, I bring a unique blend of administrative precision, empathetic communication, and operational efficiency. Adept at managing high volumes of inquiries, coordinating stakeholders, and ensuring compliance with organizational and data privacy standards, I excel in fast-paced environments that demand multitasking and discretion. Fluent in English and Spanish, I’m passionate about creating seamless client experiences that reflect professionalism and care.

Core Skills & Expertise

• Client Intake & Scheduling

• Front Desk and Virtual Reception

• Multi-Channel Communication (Phone, Email, Chat)

• Customer & Seller Support (B2B/B2C)

• Vendor and Stakeholder Coordination

• Event Planning & Project Management

• Financial Administration & Reporting

• Data Entry, Documentation & HIPAA Compliance

• Technical Support & Troubleshooting

• Cross-Cultural and Bilingual Communication

Tools & Technology

• Administrative & CRM: Microsoft Office Suite, Google Workspace, HubSpot, Salesforce, Zendesk, Freshdesk

• Design & Media: Adobe Creative Suite (Photoshop, Illustrator), Canva, CapCut

• Finance & Operations: Excel (budget tracking, reports), QuickBooks, Xero (in training)

• Communication Platforms: Slack, Zoom, Microsoft Teams, WhatsApp Business

• Technical Skills: Remote troubleshooting, ticketing systems, case documentation (80 WPM)

Why Choose Me?

I combine organizational precision with human-centered service, ensuring that every client interaction is handled with empathy, clarity, and efficiency. My multicultural background and bilingual fluency allow me to connect effectively with diverse clients and teams, while my experience in healthcare, academia, and tech provides a versatile foundation for administrative excellence. I take pride in being proactive, adaptable, and solution-driven — someone who anticipates needs, meets deadlines, and continuously seeks to elevate operational flow and client satisfaction in any organization I serve.